📄 Response Repairs Privacy Policy Effective Date: 10/01/2025 Company: Response Repairs Website: https://responserepairs.com Contact: [email protected] | (317) 721-6505 1. Introduction Response Repairs (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website, forms, or communication channels — including SMS (text messaging). By using our website or submitting your information, you consent to the practices described in this Privacy Policy. 2. Information We Collect We may collect the following types of information: Personal Information: Name, phone number, email address, and service location. Project Information: Details about your home improvement or remodeling project. Communication Data: Records of your text messages, calls, or emails with us. Form Submissions: Any details you provide through our estimate or service request forms. 3. How We Use Your Information We use your information to: Schedule and confirm appointments. Send project and estimate updates. Provide service notifications and reminders. Respond to customer inquiries and support requests. Improve our services and customer experience. We do not sell or rent your personal information. 4. SMS Communication and Consent By submitting your phone number through our website, forms, or by texting us directly, you consent to receive SMS messages from Response Repairs regarding: Appointment confirmations Estimate updates Service reminders Follow-up messages after job completion Message frequency varies. Standard message and data rates may apply. You can opt out at any time by replying STOP. To get help, reply HELP or contact us at (317) 721-6505 or [email protected] . All opt-ins are securely stored in our CRM with date and time records of consent. 5. Data Storage and Security We store your information securely within our CRM and online systems using encryption and restricted access controls. We take reasonable measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal data. 6. Sharing of Information We only share your information with: Trusted vendors or contractors assisting with your project. Service providers that help us operate our business (e.g., communication and payment platforms). All partners are required to maintain confidentiality and security standards consistent with this policy. 7. Your Rights You have the right to: Request access to or correction of your personal data. Withdraw SMS consent at any time by replying STOP. Request deletion of your data by contacting us directly. 8. Cookies and Website Data Our website may use cookies and similar technologies to enhance user experience and track anonymous usage data. You can control cookie settings through your browser preferences. 9. Policy Updates We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date. Continued use of our services after updates constitutes acceptance of the new terms. 10. Contact Us If you have questions about this Privacy Policy or how we handle your information, please contact us: 📧 [email protected] 📞 (317) 721-6505 🌐 https://responserepairs.com